01
The situation before
A growing multi-clinic practice was missing after-hours and overflow calls. Each missed call was a patient who could book elsewhere, and the front desk had no record of what slipped through.
02
What CodeAcme built
CodeAcme built a voice agent that answers overflow and after-hours calls, sorts each into one of six intents, routes it to the right staff, and files a trackable task. Staff sign in through Microsoft, and each clinic runs isolated config.
03
The result
Every answered call is logged and linked to its recording, so nothing falls through the cracks.
1,227Calls handled
100%Pickup rate
28New patients booked